Reference

Your Privacy Policy Starts Here

DANA, OVO, GoPay and QRIS payment checks, login records, cookie choices and support chats are covered in this Privacy Policy before you open your account.

DANA privacy useOVO record checksGoPay wallet logsQRIS payment contextCookie controls
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vilabet78 Your Privacy Policy Starts Here
PRIVACY CONTACTS

Reach Us About Privacy Fast

Privacy questions should not sit in a general queue. We route account-data requests through live chat, WhatsApp and email so you can choose the path that matches the detail you need to…

Live chat Open live chat from the account menu between 08:00 and 01:00 WIB for cookie, login or wallet-record questions. We may ask for your username and registered phone before discussing private account details.
WhatsApp support Message our WhatsApp line during 09:00 to 23:00 WIB if you need help updating contact details or checking a privacy request. Keep payment screenshots cropped to show only the needed DANA, OVO, GoPay or QRIS reference.
Email privacy desk Send longer privacy requests by email when you need a written trail for access, correction or deletion questions. Include your username, registered email and the account detail you want us to check.
CONTROL CENTER

What You Can Control

We handle privacy as part of daily account operation, not as a hidden page. The same checks that protect a login also shape how we treat payment references, device sessions, cookie choices…

Account details

We collect account details you provide, such as username, phone, email and login credentials. These details let us identify your account, protect access and reply to privacy requests without exposing records to another person.

Payment records

DANA, OVO, GoPay and QRIS records are used to match wallet activity with your account. We keep the transaction reference, time and status needed for checks, not your full wallet PIN or app password.

Cookie choices

Cookies help remember language, session state and basic security signals. On Android Chrome, you can manage them through Settings, Site settings, Cookies; clearing them may sign you out of the lobby.

Device sessions

Your login history may include device type, IP range and session time so we can spot unusual access. Check Account, Security, Active Sessions to remove a phone or laptop you no longer use.

Retention timing

We keep account and transaction records only as long as needed for service operation, security checks, dispute handling and legal duties that may apply. When a record is no longer needed, we remove or reduce it.

Change requests

You can request correction from Profile, Personal Details, or ask support for help when a locked field needs manual checking. We verify the request first so another person cannot change your account data.

Answers About Your Privacy Rights

These answers cover the privacy points you are most likely to search before opening or managing an account. They focus on what data we collect, how payment and device records are handled, how to contact us, and what you can ask us to change. If your question involves eligibility, remember that access depends on local law and is available only where local law permits.

We collect the details needed to create and protect your account, such as username, phone, email, password data and login activity. We may also record device signals and wallet references linked to DANA, OVO, GoPay or QRIS use.

We use payment records to match a wallet action with your account, check status and handle disputes. The record may include time, reference code and amount, but we do not ask for your wallet PIN or app password.

Yes. Start from Profile, Personal Details for fields you can edit yourself, then contact live chat or email if a locked detail needs checking. We verify your registered phone or email before making account-data changes.

Cookies remember your session, language choice and security checks so the lobby can load correctly. You can clear them in your browser settings, but doing so may sign you out and require a fresh login.

Only staff assigned to account support and privacy handling can view the details needed for your request. We ask you not to send unrelated personal documents, and we keep chat content only for service and dispute needs.

We keep records for the period needed to operate your account, handle wallet checks, protect access and meet legal duties that may apply. When retention is no longer needed, we delete or reduce the stored detail.

Email the privacy desk with your username, registered email and the data area you want checked, such as login history or payment references. We confirm identity first, then reply through the channel linked to your account.

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